Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Account - Cable. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. We would like to show you a description here but the site won’t allow us. There is only an ancient looking Telewest that probably connects to nothing at all. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. The first thing is to start making alternative arrangements for your internet connectivity. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. 23/04/17 - 06:45 #6. I’m a new Virgin customer, and the previous occupants used a different provider. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. He - 5270179. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. Everything is freshly decorated and the telly, internet and TV work fine. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Options. Switched On Families. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Does your wall socket look. I'm sorry to hear your wall socket is getting in the way. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thanks both and a technician looks like a good option. @Briannahsarah wrote: Here is a photo. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. Follow these simple installation steps for your Virgin Media home phone set up. The wall box may be branded with the logos of an old cable TV company (not VM). I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Or if the other end of the white cable is in a more useful. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Stay safe online. #1. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. This is a little untidy for my likeing. Eric714. There were many cable companies that originally built the networks in the early 1990s. The wall box may be branded with the logos of an old cable TV company (not VM). Joining in Options. . I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. Got my virgin media self install kit but I don't have a virgin socket. Virgin Media. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. However, I do not have any of the specified wall sockets available. Tudor. Teki, Mar 28, 2020. The answer is yes. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. If so, your phone connection is from the back of the VM hub. There is a long wire and plastic boxes. Following the installation and verification of its functionality, you can browse the web or. You need a small spanner to remove this, then push the provided connector over the exposed end. Browse Virgin Media Virgin Media Community. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. House on renovation at the moment and electric rewire is done. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Virgin Media Wall Socket. I recently purchased my first home and have been taking a look at the VM cabling to the property. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. unnecessarily. Hi All I’m new here. Hi @bingoman000. )In this video, I am showing the sta. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Virgin Media. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. on 22-10-2022 20:58. What confuses some people is the push-on connector provided. 1. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Be aware it may complicate things though if you do come to order cable in the future. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Old blue yonder. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Step 2: Order your TalkTalk Broadband service. . Hi All I’m new here. So you can either unscrew this one & push on the connector provided in the Quick Start pack. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. A photo would be helpful if possible. Could a VM engineer be boo. Options. Dave. 0 Kudos Reply. Connect the Hub’s power cable with the blue tab. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. 01-02-2023 10:59 - edited 01-02-2023 11:00. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 0 Kudos Reply. Account - Mobile. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. And on the back of the box. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. They will charge £99 for a relocation. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. It’s important you talk to your provider about how the service will work for you. Unscrew the connector from the wall box. Push the red label end of the white cable, into the wall socket. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. But I. Crazy! They must be made of money. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. £270 does sound way over priced for a tv aerial. Old house and new house different wall sockets. 32,846. AnthonyRaw1986. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Quickstart is the quickest and easiest way to setup our services. My Virgin Media App. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. 1 Mar 2016. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. On our system, we would have had it listed as serviceable which. Source: current tech for VM :) P. (I did this video to help/guide new engineer as I did not find any for my self when I started. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. on 27-10-2022 09:24. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Switched On Families. 04kg, it will easily fit under – or even alongside – any TV. . When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayCan the old VMcable sockets which need a thin cable be used for the Hub's connection? Annoyedalready. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Reduces the number of required wall sockets. Old Timer. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. All the cables will go under the floorboards. I can only find the TV socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I don't work for Virgin Media. Same thing happened, and on all the wall phone points. The top “capped” one is marked FM & has been disused since cable went digital. Browse Virgin Media Virgin Media Community. on 13-07-2022 22:02. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. All forum topics; Previous topic; Next topic; 2 REPLIES 2. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Manage Your Account. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. 68K; 345; 502; Alex_RM. The. This is very easy to do and will only take a couple of minutes. My Virgin Media App. Incidentally the phone socket is redundant if not in use and can be safely removed. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. So, a 50 minute broadband, TV and phone. . Thanks for posting, welcome both to the community and also Virgin Media. Follow these simple installation steps for your Virgin Media home phone set up. Browse Virgin Media Virgin Media Community. The phone has been plugged into a wall socket and was working fine for years. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Plug the cables into the Hub. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Has anybody ripped thes out and not disturbed the internet phone. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. No outside box - cable through the wall to inside box - very old 20 years ago. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Hello, We recently moved into a house which has this box connected to the router. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. Tudor. Account - Cable. Re: No virgin media wall socket. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Thanks to everyone who replied to my question about removing old telephone boxes and wire. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. The box in the attached is a virgin media box. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. Connecting Hub 3 To Extensions Virgin Media Community 4797660. easy install. screw the master socket back to the wall. See where this Helpful Answer was posted. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Quickstart is the quickest and easiest way to setup our services. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. If you can get Quickstart, you can choose one of two delivery options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. on 30-09-2022 14:24. I have the most. Security matters. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 24 Inc Vat. Wall Socket. Fibre Broadband. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. Your number will transfer to the Virgin socket. 11 April at 1:01PM in Broadband & internet access. The engineer will bring everything needed to install your Virgin Media services on your chosen day. My order is p. A Virgin Media wall socket is simply a point of entry into your home. I have broadband kit arriving on the 29th Dec, but no Virgin socket. . New Install Assistance. I’ve also just noticed that I - 5239586. Back a step. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. #4. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. 0 which means the speed will be rather limited (i. How out here. No photo attached. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 1 [or 192. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Location. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Teki Screwfix Select. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. Last edited: 21 Jul 2010. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. A non-split socket will have the sockets and screws in the middle. When your number transfers, your BT socket will go dead. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Get the Hub ready by connecting the wires. 0 Kudos. It varies between the altnets. It is 1/2 in. 07K; 223; 462; Natalie_L. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. I am trying to set up our wifi. RedTomato said: I removed my Virgin cable about a month ago. Trouble shooter. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayRe: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeI changed over to Sky several months ago now and am currently decorating my sitting room. • Check the connection is tightly connected, it will make a 'click' noise. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Find great deals and sell your items for free. I don't longer work there. See if you can get connected. Which was great as that is in a better location than my master Socket was. 2. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Apologies for any cabling issues. on 14-09-2022 12:00. Please help. Multiple broadband wall sockets Virgin Media Internet Service. Chris. How about using a 10m RJ11 to RJ11 telephone cable. I've also got an old NTL phone socket so. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I end up calling and the person on the phone said its been - 5401028. Push the white cable with the black label into the Hub. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Replacing an actual Virginia Media Central. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. The wall box may be branded with the logos of an old cable TV company (not VM). The isolator has a terminator cap (marked below) fitted to the open end. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 3 Kudos Reply. Tudor. Plug into the wall socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. If however the socket itself has been removed you will need assistance. 5 Adapter. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Gradually increase the force until the. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. The cable could be hidden within, or behind, furniture. VM BB TV Landline. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It should be free of charge. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. . Plug into the wall socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM has a rolling programme of work to move all customers over by 2025. . Buy Multimedia Sockets at Screwfix. . All the cabling is the property of Virgin Media and must not be touched. Rob. ) on 27-01-2023 17:22. Occasionally only a very short stub of wire is left behind often hidden. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Looks like the pin has come out from an old termination cap. Well-informed 444 Views Message 4. There is nothing about a Virgin phone line that makes it impossible. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I am so sorry to hear that you seem to be missing a wall socket in the home. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Virgin Media. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. 0a output. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, Same problem here. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. self install. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. Another option might include. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. See where this Helpful. Business, Economics, and Finance. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. 30-01-2023 13:36 - edited 30-01-2023 13:51. Ranj11 Posts: 7 Forumite. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. You can visit the website virginmedia. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hello sophieboulter1. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media; My Virgin Media; Shop; Help;. Or you may be quicker than average! You won’t be involved the whole time. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. com and book a technician. Re: Old Telewest wall unit in new flat - what is it? The box on the left is an isolator box, *may* contain a splitter instead of an isolator which means the 'fm' point may actually be a general point. In your Stream kit you’ll find everything you need to get the Stream box up and running. I’m having the exact same problem. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Browse Virgin Media Virgin Media Community. At least spell your title correctly jeezus . The NTL cable termination box is outside. on 08-01-2023 20:46. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Provides a range of audio and video signal connections. All. com. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Just like the other posts- I do not have a virgin media wall box. My Virgin Media App. The Virgin wall sockets just have one connector at the bottom. on 23-12-2022 10:31. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. on 28-10-2022 17:29.